Dear customers,

As you may have heard Tasman Solutions has had financial difficulties and has been placed into receivership. Snap, voted as TUANZ ISP of the year 2009, has taken over from Tasman Solutions to ensure that customers continue with the same high level of service that you have come to expect from your local provider.

Who is Snap? Snap is the South Island’s largest independent Internet Service Provider and has been offering services to Nelson since 1995 under the name “NetAccess”. When we say South Island, we mean South Island – all our shareholders are based on the Mainland and this is also the base for our operations. We plan on making over our Nelson office (located in Stoke) within the next few weeks, so stay tuned and we will update this website with more information soon.

So what does this all mean for you? Your email, broadband, and websites will all remain unaffected you will not need to change anything. Well, actually, we will be upgrading all DSL broadband connections to our standard “full speed” plans - we don’t do DSL broadband at anything less. That means that your broadband will run as fast as your line can operate, and you’ll have a simplified product set to choose from. Oh, and you won’t pay anything extra for this. If you have any questions or concerns about this, please feel free to give us a call on 5444466 or 0800 500 638 or email us at support@tasman.net

In the next few weeks we will contact you via email to let you know of other improved services we offer, including enhanced spam filtering, extended helpdesk hours (including weekends), discounted phone lines and sharp toll call pricing.

We are really excited to have this opportunity to provide more Nelson homes and businesses with world-class broadband and communication services, and we would very much like to hear from you if you have any concerns. Or simply just to make contact with the award-winning Snap Support team.

Sincerely,

Jamie Cairns,
CEO,
Snap